Go to the Users or Accounting firms tab.įor additional information, I've attached some articles about customizing user access, as well as a video tutorial for visual reference: Add, delete, or change user access.Click the Gear icon in the upper-right corner and select Manage Users.In case you need to provide the steps, here's how:

If you're still unable to locate it, kindly ask your boss to review the details and resend the invitation email. It could be that your provider is recognizing the invitation as spam and sending it directly to this location.Īlso, please make sure to whitelist the email server hostnames and IP addresses to ensure the mail server will not block emails from Intuit.įor the detailed instructions, visit this article (scroll down to Whitelist Intuit’s email server hostnames to avoid invitations getting tagged as spam): What to do if invited users did not receive your email invitation.

$bill boss accountant$

Let's start by checking the junk folder of your email account. I can help you figure this out in no time. Welcome to the QuickBooks family, are several possible reasons why you're not getting the invitation email. We're always around to assist you anytime. Stay in touch with us if you need further assistance. This way, we can see and check if this is a browser-related issue.įor additional reference in adding your accountant to your QBO account, check this article for details: Invite or remove an accountant.Īlso, I encourage checking this article to learn some best practices on managing your users: Add, delete, or change user access. If the issue persists, I recommend using another browser. This will remove all the cache and helps your browser to function efficiently. If you're able to view the accountant tab via a private or incognito window, then you'll need to clear your browser cache. Internet Explorer & Mozilla Firefox: Ctrl + Shift + P.To open a private or incognito window, you can follow these keyboard shortcuts: Too much cache can cause unusual behavior and affect the views and performance of your QBO account. This way, we can see and check if this issue is caused by stored cache form the browser. I appreciate the screenshot, open your QuickBooks Online (QBO) account via a private or incognito browser.

Bill boss accountant